Rambler's Top100 Бизнес Предприятие реального времени
Время - деньги!

Time is money!

Rambler's Top100

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Chapter 1. Introduction

Chapter 1. Introduction

This document is a documentation for Service Pages Addon - an addon to Service Desk Service Pages [1] , a component of Hewlett Packard's Service Desk software.

HP Service Desk software is one of the leaders among the software products for the HelpDesk division in an enterprises.

HP Service Desk is a package of programs, each of which serves as a user interface for enterprise users, each of which has a role concerning to an ITIL [2] model.

Base components of the HP Service Desk are:

  • Service Desk Application Server

  • Service Desk Client

  • Service Desk Service Pages



[1] Service Desk and Service Pages are registered trademarks of the Hewlett-Packard company.

[2] ITIL - Information Technologies Institute Library